Andy on Twitter

  • Great read - love that is smashes the rampant ageism and myth of youth ... Alan Patricof: An Ageless VC Makes a Spl… ,
  • Some of the best music you'll ever listen too... stacked-up and ready to stream ,
  • Warm up for the Sydney to Hobart. ,
  • The power of brand influencers - interesting read. Interested in views on their methodology - might work for US mar… ,
  • Very clever... A Microsoft Excel Artist ,
  • While the problem underlying M&A integration is big, Material Information Platforms implemented pre-transaction wil… ,
  • Wow... t/sheets acquired by Intuit ,
  • Way to start the morning. Beautiful Balmoral.. Balmoral Sailing Club ,
  • Bank inquiry puts global investment at risk: Westpac's David Lindberg.. spot on ,
  • Why are taxi apps so appalling. Slow, lousy interface, freeze... hopeless attempt to satisfy customers and so easily fixed,
  • should give us the option of only accepting drivers who aren’t on a job. Stop “forcing” drivers to take a job while on a job. ,
  • National looks more desperate every day. NZ is lucky to have a leader with this much experience. ,
  • Dennis clearly doesn’t understand that a BYO challenge for the last AC was well past 200m. Unless you sailed Oracle… ,
  • And that’s the point - Amazon is a boost to SMBs and entrepreneurs locked out by big retail. And so much for big br… ,
  • Little evidence in here of impact in meetings but suspect the same applies. Laptops Are Great. But Not During a Lec… ,

Archive for February, 2010

  • Connect

Hanger 9. Brilliant!

Just visited Air New Zealand’s Hanger 9 to see how their new planes will look inside towards the end of this year.

First, the product is astounding and will change the way we think about airline travel. Their business class is already the best. But premium economy is brilliant – I love how they have though through how two people travelling together can have a great experience while those looking to be left along will enjoy it as well.

The breakthrough is the really cool “cuddle class” seating in economy. This is brilliant. I’ll be using it for our next family trip home.

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Next, the whole experience in Hanger 9 is really cool. You get to walk through the entire design experience and their thinking – something they have every right to be proud of. Hanger 9 gives you real sense of how they focused on the entire customer experience. For instance, no matter what class you are in, you get to order the food you want, when you want it, and have it delivered. You’ll be able to plug your iPod or Dell Mini in and watch your movies on the big screen in front of you. And they are upgrading the best media system in the air to be even better, on even bigger screens.

All in all, a really inspiring experience and great example of a company focusing 100% on its customers.