Andy on Twitter

  • It’s funny how governments champion a surplus vs breakeven. How much does society miss out on as a result of a surp… ,
  • The roll-up continues, convienently slapping the CX label on it... Accenture Interactive buys Droga5, consultancy c… ,
  • Everything that is wrong with Apple exemplified in one move... total disregard for other users, ecosystems, our lib… ,
  • Loving Rich’s interview with Jack Dorsey. So many ideas and lessons in here. Worth a listen. Thanks ⁦@richroll⁩ ,
  • Am just amazed how bad receipt capture and processing apps are for SMBs. So primitive with poor functions and featu… ,
  • Trying to setup any product is enough to send anyone into the depths of despair. So bad. Why can’t everyone just use @google,
  • Hey, anyone got line of sight to a great contract or semi perm proposal writer in the US?,
  • Huge congrats to the Four Pillars gang. Amazing brand building and products are brilliant. Way to go. Beer giant Li… ,
  • And it so so hard for so many small businesses - tax policies and particular are just crazy ,
  • Whoever voted for this guy, please don’t do it again. Clearly has neither the intellect or sensitivity to lead. Ra… ,
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Be Careful with User Feedback

This story on Nokia’s demise gets at the real issue behind why so many companies fail to innovate. They listen to users. It’s the one mistake Apple didn’t make. Nokia did, as told by its lead designer:

“That is a pain point for me, because by far they didn’t invent the touch screen phone, we had applications, we had internet phones, we had all that functionality . . . but all of our user testing pointed to the fact that no-one wanted touch phones.”

That feedback look then results in lack of urgency.

“We realised at Nokia that touch was increasingly important and were working towards doing it, but when a company is really busy holding on to what it has built, it is difficult to put enough of a push towards something so drastically new and engender urgency in it,” he says.

“Kudos to Apple though, they had absolutely nothing to lose by taking the risk of re-thinking the interface in such as way, as it was their introduction to the market.”

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