Andy on Twitter

  • If you were looking to create a community within a site - conversations etc.. Which software would you use?,
  • As must read for any marketer. Mark Ritson: 10 lessons all marketers should take from Direct Line’s brand strategy ,
  • Great read... 21 Lessons From Jeff Bezos' Annual Letters To Shareholders - CB Insights Research ,
  • customer satisfaction survey fatigue ,
  • great post from John on how algorithms erode trust and love. ,
  • So the lounge in LA has a dining room but you can only access it if you are going to certain locations… ,
  • So Brilliant.... Banksy painting sells for $1.9 million then self-destructs ,
  • Oh... have now got maintenance on board. So, cant actually keep planes in the air either it seems. In… ,
  • Three AA flights. One cancelled. One delayed by over an hour. Another delayed - they can’t find a flight attendant.… ,
  • I wonder if brands like have any idea that it's actually the customer who is in control and that the c… ,
  • Funny... Land in LAX after messed up flight. Three emails asking for reco on best airline to fly LAX t… ,
  • WOW.... WHAT A READ!!! The Big Hack: How China Used a Tiny Chip to Infiltrate U.S. Companies - Bloomberg ,
  • Never ever Fly just shocking how bad they are. Appalling.,
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  • Postive news... Departure cards to be scrapped | RNZ News ,
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Internet Impact

Interesting study from McKinsey. Lots of highlights. Would be great to see this data for New Zealand and Australia.

  • Most of the economic value the Internet creates falls outside of the technology sector: companies in more traditional industries capture 75 percent of the benefits. The Internet is also a catalyst for generating jobs. Among 4,800 small and midsize enterprises surveyed, it created 2.6 of them for each lost to technology-related efficiencies.

There are clear implications:

  • Enterprises need to sharpen their focus on Internet-related opportunities – especially new products, distribution and customer satisfaction
  • Enterprise strategy needs to embrace the positive or negative threat of the Internet to reinvent business models and competitiveness. We talk about Efficient IT at Dell and the Internet is a clear enabler.
  • Government leaders need to step-up promoting net access – since “Internet usage, quality of infrastructures, and Internet expenditure are correlated with higher growth in GDP per capita”
  • Education inside society and business will matter more than ever – Internet IT skills are needed in every job

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