Andy on Twitter

  • On a more positive note .. great seeing all the people heading to the dawn services in Melb. Remembering all that served. ,
  • Qantas doesn't get that you can enforce stupid hidden fare rules or serve loyal customers well. You can't do both. ,
  • So tired of BS fares and rules at Qantas. Make it simple to fly and people will fly you more. ,
  • The arrogance is staggering. Moven has. CBA has. Westpac has. PayPal has. Maybe they only use cash at Apple. ,
  • Another example of Apple's ambivalence towards customers ,
  • Personality Research Says Change in Major Traits Occurs Naturally - ,
  • So right... Activist urges ‘fix’ for Silicon Valley - ,
  • Boom! Marketo ignites the real marketing platform wars - Chief Marketing Technologist ,
  • Coke declares content is king and the corp website is dead ,
  • delighted to help anyway I can,
  • it's just shocking how bad they are,
  • Fri and Sat are the same in Nth Sydney - broadband speeds collapse. Sick and tired of Telstra. ,
  • pathetic performance. Hard to be a fan of a rudderless team.,
  • Pathetic Blues performance. Big questions to ask about coaching and. Selection. No anchor. No strategy. ,
  • Another shocker by the Blues. They have no game maker orchestrating. What is Kirwin thinking.,
  • Connect

Social Care

Great insight: Based on findings from NM Incite’s newly released State of Social Customer Service Report, nearly half of all social media users (47%) use social media platforms (Facebook, Twitter, etc.) to reach out to a brand or company with a question or issue.

  • 47% of all social media users have used social care, with usage as high as 59% among 18-24 year
  • 71% of those who experience positive social care are likely to recommend that brand to others
  • Nearly 1 in 3 social media users prefer to reach out to a brand for customer service through a social channel rather than by phone

Speak Up — Add Your Thoughts

Connections

  • Connect
How did you connect?   [?]
OLYMPUS DIGITAL CAMERA
almaty-kazakhstan-region-landscapes-1
The Daily Lark-5
indulgences-pic-1