Andy on Twitter

  • Maybe Its Time to Cut Evernote a Break | The Daily Lark ,
  • Great guy... real loss for tech ... Steve Wildstrom, Tech Journalist, Dies After Battle With Brain Cancer ,
  • (Apple) Watch out ,
  • Xero weaves its 'financial web' ,
  • Then guy in Apple store says "yes, huge problem, hundreds ask me everyday. No known cure. Try sending an email to your Apple address" ,
  • Everyday someone asks me "how do you fix search on your iPhone, mine doesn't work anymore",
  • interesting to see if a foreign coach can lead England well. Staggering there wasn't a national to do the job. ,
  • huge loss for Foxtel,
  • Investment Series Preview: The "Good Bye and F__k You" Letter | The Blog of Author Tim Ferriss ,
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Social Care

Great insight: Based on findings from NM Incite’s newly released State of Social Customer Service Report, nearly half of all social media users (47%) use social media platforms (Facebook, Twitter, etc.) to reach out to a brand or company with a question or issue.

  • 47% of all social media users have used social care, with usage as high as 59% among 18-24 year
  • 71% of those who experience positive social care are likely to recommend that brand to others
  • Nearly 1 in 3 social media users prefer to reach out to a brand for customer service through a social channel rather than by phone

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