Andy on Twitter

  • If you were looking to create a community within a site - conversations etc.. Which software would you use?,
  • As must read for any marketer. Mark Ritson: 10 lessons all marketers should take from Direct Line’s brand strategy ,
  • Great read... 21 Lessons From Jeff Bezos' Annual Letters To Shareholders - CB Insights Research ,
  • customer satisfaction survey fatigue ,
  • great post from John on how algorithms erode trust and love. ,
  • So the lounge in LA has a dining room but you can only access it if you are going to certain locations… ,
  • So Brilliant.... Banksy painting sells for $1.9 million then self-destructs ,
  • Oh... have now got maintenance on board. So, cant actually keep planes in the air either it seems. In… ,
  • Three AA flights. One cancelled. One delayed by over an hour. Another delayed - they can’t find a flight attendant.… ,
  • I wonder if brands like have any idea that it's actually the customer who is in control and that the c… ,
  • Funny... Land in LAX after messed up flight. Three emails asking for reco on best airline to fly LAX t… ,
  • WOW.... WHAT A READ!!! The Big Hack: How China Used a Tiny Chip to Infiltrate U.S. Companies - Bloomberg ,
  • Never ever Fly just shocking how bad they are. Appalling.,
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  • Postive news... Departure cards to be scrapped | RNZ News ,
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That Service & Connectivity Thing…

Back in the US for a few days and am already reminded of just how good service and wireless internet is. The Inn at Spanish Bay was fantastic. Remarkable service. Super high-speed Internet.

Ok, neither the food or coffee quality of the Sky City Grand but slays them on everything else. And the Sky City Grand is about as good as it gets in NZ – the Copithorne Bay of Islands was terrible on nearly every count, which for a premier NZ destination isn’t OK. Lousy food, average service, tired room, and terrible Internet.

Although I was reminded that the 17 Mile Drive spread has the same weather pattern as Melbourne. A whole lot of seasons in one day. You start with wet and mist, progress to a sunny morning and afternoon, sudden light rain, then a cool evening.

All first world problems though.

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