Andy on Twitter

  • Ummmm... No, not really. I love the work does but as an always recovering smoker, I can tell you the addic… ,
  • Am amazed at how ineffective retargetting is. Integration with CRM is critical if companies are to stop serving ads… ,
  • good for for pulling out of the premium/express lane at AKL airport. It's had the desired effect and order… ,
  • More Millenial myths exposed ,
  • Really enjoying the weekly newsletter. Check out issue 10: ,
  • This is more a guide on how to not allocate your spend... 8 Things You Should Know About CMO Spend from Gartner is… ,
  • Great read on the Skimm. Wonder how many marketers are able to comprehend the reach and power of newsletters in the… ,
  • Why it is so important not to discount the power of so called traditional media. Digital and print are one. Journal… ,
  • You really can't make this stuff up. Truly epic brand nonsense. ,
  • ,
  • Seems like being onside no longer matters in rugby @AllBlacks,
  • It’s like a mix of rugby and on field lecture. Wonder if they will actually play between resets and penalties. Yawn. @AllBlacks,
  • While I wouldn't put Cheika in the same camp as any of these great coaches, Hansen makes a huge point as applicable… ,
  • If you were looking to create a community within a site - conversations etc.. Which software would you use?,
  • As must read for any marketer. Mark Ritson: 10 lessons all marketers should take from Direct Line’s brand strategy ,
  • Loved

The Miele Fiasco

Induction cooking is an amazing thing to experience – at least it was for the first two weeks.

Our 30 day old Miele Induction cooktop has been inoperable for 2 weeks and counting.  

Despite diagnosis from authorised technician (recommended by Miele because they had a backlog of more than 2 weeks), Miele insisted on sending their own technician to confirm.  The Miele technician quickly blamed the electrician and joiner for problem (“incorrect wiring and lack of proper ventilation”) but was unable to diagnose, fix or offer solution.  Five days and no response from Miele (despite calling and being promised a call back) until our electrician calls to question technician’s assertions about electrical wiring. 

Miele then calls to apologise – their technician was wrong and talking out of turn.  And a search of Miele product photos fails to find a single image showing the “proper ventilation” technician asserted was necessary – namely an unsightly grill or ventilation holes between oven and countertop.  Kind of ruins the entire aesthetic they are trying to sell.  

So here we are.  Still no working induction cooktop – easily the most expensive appliance in our new kitchen – and only current hope is that original authorised technician was right and the part they ordered will fix it. 

Funny how Miele called almost daily when they wanted us to take delivery but now that they have the sale they want nothing more to do with us.

So my advice is simple – don’t every shop at Winnings Appliances. Don’t ever buy a Miele product of any kind. Deceptive – frankly dishonest – marketing and lousy service just make what was a great product experience for two weeks not worth the money or effort.

And hey Shannon Bennett, you want to rethink having your brand attached to one which has so far, for us, been comically bad.

Speak Up — Add Your Thoughts

Connections

  • Loved
How did you connect?   [?]