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The Miele Fiasco

Induction cooking is an amazing thing to experience – at least it was for the first two weeks.

Our 30 day old Miele Induction cooktop has been inoperable for 2 weeks and counting.  

Despite diagnosis from authorised technician (recommended by Miele because they had a backlog of more than 2 weeks), Miele insisted on sending their own technician to confirm.  The Miele technician quickly blamed the electrician and joiner for problem (“incorrect wiring and lack of proper ventilation”) but was unable to diagnose, fix or offer solution.  Five days and no response from Miele (despite calling and being promised a call back) until our electrician calls to question technician’s assertions about electrical wiring. 

Miele then calls to apologise – their technician was wrong and talking out of turn.  And a search of Miele product photos fails to find a single image showing the “proper ventilation” technician asserted was necessary – namely an unsightly grill or ventilation holes between oven and countertop.  Kind of ruins the entire aesthetic they are trying to sell.  

So here we are.  Still no working induction cooktop – easily the most expensive appliance in our new kitchen – and only current hope is that original authorised technician was right and the part they ordered will fix it. 

Funny how Miele called almost daily when they wanted us to take delivery but now that they have the sale they want nothing more to do with us.

So my advice is simple – don’t every shop at Winnings Appliances. Don’t ever buy a Miele product of any kind. Deceptive – frankly dishonest – marketing and lousy service just make what was a great product experience for two weeks not worth the money or effort.

And hey Shannon Bennett, you want to rethink having your brand attached to one which has so far, for us, been comically bad.

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