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Why Emotion Matters in Messaging

Interesting piece which gets at why emotion matters in messaging and marketing – even in hi-tech. Liked the simple table-based explanation:

Three hundred years ago, Rene Descartes famously led Western culture astray by declaring, “I think, therefore I am.” But the breakthroughs in brain science made possible by fMRI scans have over the past 20 years made a liar of Descartes. Nowadays, we know:

image

To put it another way, the notion of the consumer as Mr. Spock from Star Trek has been replaced by the realization that, of course, the consumer is really more like Homer Simpson. We make decisions out of laziness, greed, stupidity, altruism and numerous other motives that don’t show up on company’s spreadsheets of the “intellectual alibi” reasons why people justify a purchase.

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