Andy on Twitter

  • If you were looking to create a community within a site - conversations etc.. Which software would you use?,
  • As must read for any marketer. Mark Ritson: 10 lessons all marketers should take from Direct Line’s brand strategy ,
  • Great read... 21 Lessons From Jeff Bezos' Annual Letters To Shareholders - CB Insights Research ,
  • customer satisfaction survey fatigue ,
  • great post from John on how algorithms erode trust and love. ,
  • So the lounge in LA has a dining room but you can only access it if you are going to certain locations… ,
  • So Brilliant.... Banksy painting sells for $1.9 million then self-destructs ,
  • Oh... have now got maintenance on board. So, cant actually keep planes in the air either it seems. In… ,
  • Three AA flights. One cancelled. One delayed by over an hour. Another delayed - they can’t find a flight attendant.… ,
  • I wonder if brands like have any idea that it's actually the customer who is in control and that the c… ,
  • Funny... Land in LAX after messed up flight. Three emails asking for reco on best airline to fly LAX t… ,
  • WOW.... WHAT A READ!!! The Big Hack: How China Used a Tiny Chip to Infiltrate U.S. Companies - Bloomberg ,
  • Never ever Fly just shocking how bad they are. Appalling.,
  • Get through your inbox twice as fast with @SuperhumanCo.,
  • Postive news... Departure cards to be scrapped | RNZ News ,
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You Are Not A Gadget

Once every year I rewrite my core speech, updating my thinking and ideas. This time round I’m giving it another degree of thought as I want to use it as the foundation for a book.

For the past ten years or so I’ve been a huge advocate of all things social. That’s not about to change. What I am becoming more cognizant of are the effects of social media. Jaron Lanier’s You Are Not A Gadget lit a fire under many of my thoughts and provided a refreshing perspective on what we need to do to thrive in the social age. I strongly recommend reading it.

Years ago, a CEO I worked for said “anonymity breeds irresponsibility”. Jaron is right, don’t post anonymously unless you are really in danger. I wonder how many community managers are really looking at the identity of those posting on their sites. Systems for accountability need to improve.

We need new ideas and thinking for rewarding creators. We need to make more time to create and craft – and not confuse that with expression. Posting photos to Twitter is not the same as creating art. Jaron’s idea that we “post a video once in a while that took you one hundred more times to create than it takes to view” drives home the idea that we need to create, not just transmit.

As I glanced through my Twitter feed looking at the brands I love and follow, I was surprised how much of the communications were trivial. Jaron suggests we “write a blog post that took weeks of reflection…”. Again, authentic communications – the stuff we want — shouldn’t be trivial.

You Are Not A Gadget enforced for me how much work brands have ahead of them to connect with customers through social. And how big the issues are for all of us living in the social sphere.

Love to hear your thoughts if you’ve read the book.

Speak Up — Add Your Thoughts

Connections

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